ARPEVO
Contact Arpevo Support
Email is the fastest way to reach us about app issues, feedback or feature requests.
[email protected]Arpevo — AI Music Generator for iPhone and iPad.
Include your app version, iOS version and a clear description of what happened.
Protect your account. Never send your password, Apple Account password, payment-card number or private authentication keys. Arpevo Support will not ask for them.
Quick troubleshooting
- Install the latest version of Arpevo and iOS available to your device.
- Confirm that your internet connection works, then fully close and reopen Arpevo.
- Sign out and sign back in if account information is not refreshing.
- Open Settings in Arpevo to find the installed version shown at the bottom of the screen.
- If the issue continues, email Support with the steps that reproduce it and any message shown on screen.
Frequently asked questions
A song is taking longer than expected
Music generation continues on our servers after you leave the creation screen. Keep notifications enabled, reopen My Songs and allow a moment for the status to refresh. If a generation remains pending or fails, include its title and approximate creation time when contacting Support.
I cannot Sign in with Apple
Confirm that you are signed in to your Apple Account on the device, have an active internet connection and have allowed Apple ID authentication. Try closing and reopening Arpevo. If you chose Hide My Email, your Arpevo account may use an address ending in privaterelay.appleid.com.
Generation notifications are not appearing
Open iOS Settings → Apps → Arpevo → Notifications, enable Allow Notifications and choose the alert locations you prefer. Also check whether a Focus mode is silencing Arpevo. Notifications are sent for generations created while signed in.
I need help with a subscription or purchase
Apple bills App Store purchases. Manage or cancel a subscription in iOS Settings → your name → Subscriptions. Deleting your Arpevo account does not cancel an App Store subscription. For billing or refund requests, visit reportaproblem.apple.com.
How do I delete my account?
In Arpevo, open Settings → Delete Account and follow the confirmation steps. You can review what is deleted and how to request help on our account deletion page.
How do I report content or a rights concern?
Email [email protected] with the track title or link, the reason for your report and enough information for us to review it. Do not include unnecessary personal information.
Account, privacy and legal
Learn how Arpevo handles information, review service terms or permanently remove an account: